In retail, the additional sales channels of e-commerce have already gained great importance alongside stationary retail. In most cases, it is not only the company's own web store that is used, but also other portals. In combination with their own stores, goods are to be offered in the omni-channel, with variants such as click & reserve or click & collect.
The logistics service providers are the links between the partners involved, and the feasibility of innovative supply chain concepts depends on their reliability. However, the accompanying effects of the Corona pandemic as well as events of logistical bottlenecks have made the conditions of global logistics more difficult. The requirements of the clients also for the control of logistic networks including the assumption of responsibility have increased. Within the framework of outsourcing projects, this results in investment decisions for logistics real estate and IT systems.